Customer success is project work with a revenue number attached. These three show how I find the gap, get the right people aligned, and measure the outcome.
ExtraHop | NDR platform | 2023-2026
A Fortune 500 financial services customer on ExtraHop NDR had gaps in segmentation, visibility, and detection coverage across east-west traffic.
I identified those gaps and built the expansion case around closing them. The result was a $2.4M expansion in a single account.
ExtraHop | NDR platform | 2023-2026
A healthcare customer was taking about 24 hours on average to respond to incidents. Telemetry gaps and inconsistent asset classification slowed investigations.
I worked to close the telemetry gaps, fix asset classification, and connect NDR data to the SOC's investigation workflows. In six months MTTR dropped from 24 hours to 9 hours, which also prepared the SOC for AI-assisted detection.
Securonix | Next-gen SIEM | 2021-2022
Six enterprise SIEM accounts totaling $27M ARR, with high-risk accounts that needed early attention and clear ownership at renewal time.
I ran structured risk reviews, tracked health scores and executive sponsors, and set clear escalation ownership on high-risk accounts. That produced 100% renewal of contracts due, 115% quota attainment, and 95% renewal forecast accuracy.
Customer names are withheld. Figures come from my portfolio results at each employer. I am happy to walk through the details in an interview.